Byline: JUDITH MARTIN
MISS MANNERS: I was wondering, what is the correct way to accept an apology that is due?
For example, when someone steps on the back of your foot and they say sorry, what should you say? I find it wrong to say, "Oh, it's all right," because it wasn't.
I have had experiences that aren't so accidental. At work, for example, one of my managers has been talked to, over and over, about getting involved in someone else's work. One time I was assisting a customer who had a problem with his Internet banking, and I told him he would have to contact our corporate office to resolve the problem.
She all of a sudden stepped in and …
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